Rights of hotel establishment users
· Free access to the establishment with no limitations other than those contained in the law, its regulatory decree and the internal regulations, where applicable.
· Receive truthful information prior to contracting services.
· Receive services under the conditions agreed upon according to the group, category and type of establishment.
· Guaranteed security, privacy and tranquility.
· Receive the invoice for the services provided and contracted directly.
· Make complaints and claims.